Privacy Policy

Introduction

Rachjel Paverscape Installation (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, https://rachjelpaverscape.com.com (the “Website”).

Rachjel Paverscape Installation provides paver installation and related outdoor hardscape services for residential and commercial properties in Lexington, Kentucky, and surrounding service areas. Services may include paver driveways, paver patios, walkways, paver steps, pool decks, retaining walls, and other paver and outdoor surface installations.

By accessing or using the Website, submitting a contact form, requesting an estimate, scheduling a consultation, calling us, or otherwise communicating with Rachjel Paverscape Installation, you acknowledge this Privacy Policy and consent to the information practices described herein, subject to applicable law.

Information We Collect

Depending on how you interact with our Website and business, Rachjel Paverscape Installation may collect the following information:

- Personal Information: Name and other identifying information you voluntarily provide.

- Contact Information: Phone number, email address, mailing address, and preferred contact method.

- Property and Service Information: Property address, service address, project descriptions, paver preferences, measurements, photographs, and details concerning requested driveway, patio, walkway, pool deck, retaining wall, or other installation services.

- Technical Information: IP address, browser type and version, operating system, device information, and related technical data.

- Website Usage Information: Pages visited, links clicked, referral sources, browsing activity, and interactions with the Website.

- Communication Records: Information submitted through contact forms or provided during phone calls, emails, SMS messages, estimate requests, and customer-service interactions.

- SMS Interactions: Text-message content, messaging preferences, opt-in and opt-out records, and consent records.

- Call Records: Call history and records of communications where maintained.

- Service and Transaction Information: Estimate requests, appointments, proposals, invoices, project updates, service history, and payment-related information.

We may collect information directly from you, automatically through your use of the Website, or through service providers that support our business operations.

How We Use Information

Rachjel Paverscape Installation may use collected information to:

- Respond to inquiries and service requests.

- Prepare estimates and proposals for paver installation projects.

- Schedule consultations, site visits, installations, and repairs.

- Communicate about project scope, paver materials, patterns, colors, scheduling, and completion.

- Provide customer support.

- Send appointment reminders and project updates.

- Manage billing, invoices, and payment-related communications.

- Provide requested information about our services.

- Send marketing communications where permitted by law and where required consent has been obtained.

- Improve our Website, services, customer experience, and advertising.

- Maintain business and customer records.

- Detect and prevent fraud, misuse, or security incidents.

- Protect our legal rights, property, customers, and business operations.

- Comply with applicable laws, regulations, and legal obligations.

We use personal information for legitimate business purposes and as otherwise permitted by applicable law.

SMS & Phone Communications

If you provide your phone number and consent to receive communications from Rachjel Paverscape Installation, we may contact you by telephone call or text message regarding:

- Appointment reminders and scheduling.

- Paver installation estimates and estimate notifications.

- Site visits and consultations.

- Driveway, patio, walkway, pool deck, and retaining wall project updates.

- Paver materials and project coordination.

- Customer service.

- Billing and invoice notifications.

- Service-related communications.

- Marketing messages and promotional offers where permitted by law.

Message frequency may vary.

Message and data rates may apply.

Reply STOP to opt out.

Reply HELP for assistance.

Consent is not a condition of purchase.

Communications may use automated technology where permitted by law.

Company complies with TCPA and applicable federal and state regulations.

You may opt out of marketing text messages by replying STOP. You may request assistance by replying HELP or contacting us directly using the contact information listed below.

Where permitted by law, we may continue sending non-marketing communications necessary to respond to your inquiry, coordinate requested services, manage appointments, or provide updates about an existing project.

Consent to receive marketing communications is not required to purchase services from Rachjel Paverscape Installation. We maintain consent and opt-out records as reasonably necessary to administer our messaging programs and comply with applicable requirements.

Cookies

Our Website may use cookies and similar technologies to support Website functionality, remember user preferences, analyze traffic, understand visitor interactions, and improve our online services.

These technologies may collect information about your browser, device, pages visited, referral sources, and general browsing activity.

We may use analytics tools and third-party technologies to measure Website performance and improve our services and advertising.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect Website functionality.

Third-party providers may use their own cookies or similar technologies in accordance with their privacy policies and applicable law.

Sharing Info

Rachjel Paverscape Installation does not sell personal information.

We may share personal information with trusted third parties when reasonably necessary to operate our business, provide requested services, or fulfill the purposes described in this Privacy Policy. These parties may include:

- Website hosting and technology providers.

- Scheduling and communication platforms.

- Customer relationship management providers.

- Payment processors and billing service providers.

- Analytics and Website performance providers.

- Marketing and advertising service providers, subject to applicable consent and privacy requirements.

- Customer service providers.

- Contractors or subcontractors who assist with requested paver installation services.

- Professional advisers, insurers, and legal representatives where appropriate.

- Government agencies, courts, regulators, or law enforcement when disclosure is required or permitted by law.

We may also disclose information when necessary to protect our rights, property, customers, employees, or the public; investigate suspected fraud or unlawful activity; enforce agreements; or respond to legal processes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

CCPA Rights

If you are a California resident and the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), applies to our processing of your personal information, you may have the following rights, subject to applicable exceptions:

- Right to Know: Request information about the personal information we collect, use, disclose, or otherwise process.

- Right to Access: Request access to personal information we maintain about you.

- Right to Correct: Request correction of inaccurate personal information.

- Right to Delete: Request deletion of personal information, subject to applicable legal exceptions.

- Right to Opt-Out: Opt out of certain sales or sharing of personal information where applicable.

- Right to Non-Discrimination: Exercise applicable privacy rights without unlawful discriminatory treatment.

Rachjel Paverscape Installation does not sell personal information as described in this Privacy Policy.

To submit a privacy request, contact us using the phone number or mailing address listed below. We may need to verify your identity before processing a request. Certain requests may be limited by applicable legal requirements or exceptions.

GDPR Rights

Where the General Data Protection Regulation (GDPR) applies to the processing of your personal information, you may have the following rights, subject to applicable legal conditions and limitations:

- Access: Request access to personal information we hold about you.

- Correction: Request correction of inaccurate or incomplete personal information.

- Deletion: Request deletion of personal information where legally permitted.

- Restriction: Request restriction of certain processing activities.

- Portability: Request a copy of certain personal information in a structured, commonly used, machine-readable format where applicable.

- Withdraw Consent: Withdraw consent where processing is based on consent. Withdrawal does not affect the lawfulness of processing performed before withdrawal.

Where required by applicable law, you may also have the right to object to certain processing activities or lodge a complaint with a competent data protection authority.

To make a request regarding your personal information, contact Rachjel Paverscape Installation using the contact information provided below.

Data Security

Rachjel Paverscape Installation uses reasonable administrative, physical, and technical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

These measures may include access restrictions, security procedures, appropriate technology protections, and practices designed to safeguard customer and business information.

Although we take reasonable precautions, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of information transmitted to or stored by our Website or service providers.

You should take reasonable precautions when sharing personal information online and ensure that information you provide is accurate and appropriate for the intended purpose.
Contact Info

For questions, concerns, or requests relating to this Privacy Policy, please contact:

Rachjel Paverscape Installation

2525 Harrodsburg Rd

Lexington, KY 40504

United States

Phone: (859) 719-2607

Website: https://rachjelpaverscape.com.com

Recommended Google Ads / TCPA Form Consent

By submitting this form, you expressly consent to receive calls, emails, and text messages from Rachjel Paverscape Installation regarding estimates, appointments, project updates, customer service, and marketing communications using automated technology where permitted by law.

Message frequency may vary.

Message and data rates may apply.

Reply STOP to opt out.

Reply HELP for assistance.

Consent is not a condition of purchase.